Choosing a Property
We spend a great deal of time speaking with our potential guests to make sure they are choosing the right property for their needs. Sometimes, this takes hours as we highlight every walking trail and restaurant in the area. If a guest keeps asking us ...
FAQ for Banff/Canmore
Please also see our General FAQ for information about our company, booking policies, etc.
Do you have Vacation Rental Units in Banff/Lake Louise? Unfortunately, no. Banff and Lake Louise are located inside the boundaries of Banff National Park, and...
Making a Reservation
Is it safe to reserve online?
The short answer: With us, Yes. But how do you know? We could tell you anything!
The long answer: Any time you book a vacation rental, you should use good judgement. Anyone with pretty real estate photos can hap...
Booking Comparison and Lowest Price Guarantee
Booking a Vacation Rental online can be a little confusing. We are often asked “What is the difference between booking a property directly with the Management Company or Owner, versus booking through a 3rd Party Website”. Here are the answers to t...
Cancellation Policy
Cancellation Policies vary by rate, season, length of stay, and property. Please review the Cancellation Policy for your specific Rental Agreement, and ask us any questions you may have before paying any deposits.
Should I buy Travel Insurance for my...
During your stay
We'd like to check in early. What do we do? We will do our best to accommodate all early Check In Requests. However, we do need to allow the Cleaning Staff ample time to clean the unit prior to your arrival. If the unit is available early, our staff w...
Before Your Stay
One week prior to your stay, we will send you the Arrival Instructions. We recommend printing this information and keeping it with you for the entire duration of your stay. If you'd like it sent to you sooner, just ask.
Why can't I find the property ...
After your Stay
Whoops, I left something behind! Can I get my favourite things back? Guests can fill out our lost and found form and we can arrange postage for any items lost and found during your stay. Please let us know within two weeks if you would like the ...
