Booking Comparison and Lowest Price Guarantee

Booking a Vacation Rental online can be a little confusing.  We are often asked “What is the difference between booking a property directly with the Management Company or Owner, versus booking through a 3rd Party Website”. Here are the answers to those questions:

RockiesRentals.ca   HomeAway.comVRBO.com   AirBNB.com TripAdvisor.comFlipkey.com   OwnerDirect.com
Lowest Price Guarantee1 Yes No No No No
Last Minute Discounts Yes No No No Yes
Booking Process Book Direct with Owner/Manager 3rd Party Website sends info to Owner/Manager 3rd Party Website sends info to Owner/Manager 3rd Party Website sends info to Owner/Manager 3rd Party Website sends info to Owner/Manager
Payment Pay Rockies Rentals directly. Prices is CAD Pay HomeAway Directly³ Pay AirBNB Directly³ Pay TripAdvisor or FlipKey Directly³ Pay OwnerDirect³ a ‘Match Fee’ and then the rental fee to Rockies Rentals directly.
Damage Deposit Collected Credit Card Hold2 $500-$1000 $500-$1000 $500-$1000 Credit Card Hold2
Damage Deposit Returned Not Applicable 14 Days 14 Days 14 Days Not Applicable
Service Fee (charged to Guests) No Service Fee 5-12% Service Fee 5-12% Service Fee 5-15% Service Fee 10% Match Fee
Deposits 25% to Confirm 25% 2 months prior 50% 1 month prior 25% to Confirm 75% 2 months prior 100% to Confirm

 

100% to Confirm 25% to Confirm25% 2 months prior50% 1 month prior
Cancellation Policy    Refund if dates are re-rented, less 10% Cancellation Fee No Refund 50% Refund if cancelled more than 7 Days prior Service Fee Non-Refundable 50% Refund if cancelled more than 60 Days prior 25% Refund if cancelled more than 30 Days prior Booking Fee Non-Refundable Refund if dates are re-rented, less 10% Cancellation Fee

1.     Lowest Price Guarantee: If you find a Lower Price for a Rockies Rentals property, we will match the price and deduct $25. Price must be in Canadian Dollars, and for the same dates, property, and number of Guests.

2.     Credit Card Hold: If the Guest chooses to pay by a method other than Credit Card, a Damage Deposit will be collected. 

3.     Payment to 3rd Party booking sites: When you book with HomeAway, VRBO, AirBnB, TripAdvisor and FlipKey you pay them directly for your rental. The rental amount is then released to Rockies Rentals on the first day of your stay. Rockies Rentals does not have access to your credit card or payment details. If you are having issues with payment or your credit card then you will need to contact the 3rd Party Booking site you booked with.

4.     Owner’s Direct: Owners Direct charge the customer a ‘matching fee’. It is a type of commission. Once you pay the ‘matching fee’ to Owner’s Direct you will then need to pay Rockies Rentals directly for your stay. Rockies Rentals does not have access to your credit card details that you gave Owner’s Direct.