Frequently Asked Questions

Making a Reservation

 Is it safe to reserve online? The short answer: With us, Yes. But how do you know? We could tell you anything! The long answer: Any time you book a vacation rental, you should use good judgement.  Anyone with pretty real estate photos can hap...

Booking Comparison and Lowest Price Guarantee

Booking a Vacation Rental online can be a little confusing.  We are often asked “What is the difference between booking a property directly with the Management Company or Owner, versus booking through a 3rd Party Website”. Here are the answers to t...

Cancelling or Changing a Reservation

Please read through all Cancellation Policies thoroughly, and ask us any questions you may have before finalizing a reservation. If you think your plans could change, please buy Travel Insurance or book a property with a looser cancellation policy. Cancelling...

Before Your Stay

One week prior to your stay, we will send you the Arrival Instructions. We recommend printing this information and keeping it with you for the entire duration of your stay. If you'd like it sent to you sooner, just ask.  Why can't I find the property ...

After your Stay

Whoops, I left something behind! Can I get my favourite things back?  Guests can fill out our lost and found form and we can arrange postage for any items lost and found during your stay. Please let us know within two weeks if you would like the items ...