Frequently Asked Questions

Choosing a Property

We spend a great deal of time speaking with our potential guests to make sure they are choosing the right property for their needs. Sometimes, this takes hours as we highlight every walking trail and restaurant in the area.  If a guest keeps asking us ...

FAQ for Banff/Canmore

Please also see our General FAQ for information about our company, booking policies, etc. Do you have Vacation Rental Units in Banff/Lake Louise? Unfortunately, no. Banff and Lake Louise are located inside the boundaries of Banff National Park, and...

Making a Reservation

 Is it safe to reserve online? The short answer: With us, Yes. But how do you know? We could tell you anything! The long answer: Any time you book a vacation rental, you should use good judgement.  Anyone with pretty real estate photos can hap...

Booking Comparison and Lowest Price Guarantee

Booking a Vacation Rental online can be a little confusing.  We are often asked “What is the difference between booking a property directly with the Management Company or Owner, versus booking through a 3rd Party Website”. Here are the answers to t...

Cancelling or Changing a Reservation

Please read through all Cancellation Policies thoroughly, and ask us any questions you may have before finalizing a reservation. If you think your plans could change, please buy Travel Insurance or book a property with a looser cancellation policy. Cancelling...

During your stay

We'd like to check in early. What do we do? We will do our best to accommodate all early Check In Requests.  However, we do need to allow the Cleaning Staff ample time to clean the unit prior to your arrival.  If the unit is available early, our staff w...

Before Your Stay

One week prior to your stay, we will send you the Arrival Instructions. We recommend printing this information and keeping it with you for the entire duration of your stay. If you'd like it sent to you sooner, just ask.  Why can't I find the property ...

After your Stay

Whoops, I left something behind! Can I get my favourite things back?  Guests can fill out our lost and found form and we can arrange postage for any items lost and found during your stay. Please let us know within two weeks if you would like the ...