Rockies Rentals is a small company that prides itself on personal service. Get to know the staff that make your dream vacation a reality!
Jess: Happiness Administrator & Chief Dream Weaver
Jess is the first point of contact for many of our visitors. Jess left Australia in 2015 in pursuit of the mountain lifestyle. After a lengthy road trip around North America in her Camper Van “Olive”, she discovered that Canmore was the place to be. She joined the team in 2016, and we’ve signed her to a lifelong commitment because she is too valuable to lose.
Jess takes most of the reservations, answers questions, arranges maintenance, and keeps the rest of us operating efficiently.
Jess’s Desk is located where the Laundry is processed. Did you think you could hear a dryer in the background of your call? Yup … then you’ve definitely reached the right office.
Diane: Queen of Clean & Vacation Rental Super Hero
Diane moved to Canmore in 2011 and started her own Cleaning Company, working on contract for Rockies Rentals and other local clients. It didn’t take long to realize that Diane was special, and would be a valuable asset to any team. In 2015, Diane wrapped up operations at her cleaning service and came on full time at Rockies Rentals. Diane’s main responsibility is keeping the Cleaning Crew operating efficiently.
Diane’s Super Hero title is well deserved! Diane loves being On Call to assist our guests with odds issues after hours. She is an excellent problem solver, and cares very deeply about the service offered to our clients and guests. We honestly don’t know how she gets it all done, but we know she definitely needs a super hero cape.
Ganesh: Virtually Amazing Assistant
Ganesh leads our Virtual Office Team, based in India. Ganesh is the first point of contact for most Guests who contact us through online travel sites. In addition, Ganesh takes care of keeping all reservations records in order, assigns Access Codes, and ensures that Guests receive the information they need to enjoy their visit.
Sean: Technological Whisperer
Sean graduated from Hotel & Restaurant Management in Ontario, Canada in 1998. He moved to the Bow Valley just days after graduating after accepting a position with Canadian Pacific Hotels (now the Fairmont Banff Springs Hotel). After excelling in Food & Beverage Management positions, he followed his true passion to a position in the Information Technology Department. Sean has worked internationally as a computer geek over the years, and has now returned to his home in Canmore.
With this many properties all decked out with computers, internet, stereos, and more — not too mention the website and office gadgets — maintaining the technology at Rockies Rentals is almost a full-time job. Rockies Rentals is grateful to have their very own “Technology Whisperer”. Sean can usually be heard saying “have you tried turning it off, and back on again?”.
Charla: Operations & Owner Relations
An entrepreneur from a young age, it was only a matter of time before Charla would start her own business. Charla moved to the Bow Valley in 1998 after studying Hotel Management in Ontario, Canada and Vaasa, Finland. The majestic Canadian Rockies were the perfect location to put all that education into practice. What began as “I’m only staying for 6 months” quickly turned into “why would I live anywhere else?”. After working in Food & Beverage Management at various Banff Hotels, Charla segued into Event Planning at The Banff Centre in 2001, and then Event & Wedding Planner for an international cruise line in 2006. In 2002, she bought her first vacation rental property. Late 2005 saw the addition of a 2nd rental property. In 2008, Rockies Rentals was officially launched, and was quickly followed by the 3rd and 4th properties.
These days, Charla still travels extensively as a Stand Up Comedian and Road Warrior with the Banff Mountain Film Festival World Tour (tell Charla where you’re from — she’s probably been there on tour!). Charla is the Operations & Numbers Geek, and has mastered the technology that allows her to work remotely. Need to find the most efficient way to complete a task? Looking to buy Real Estate that pays for itself? Call Charla.
Rockies Rentals would be bankrupt if it weren’t for the hard work and dedication of everyone on the Cleaning Crew. Have you ever cleaned a 7500 square foot house from top to bottom (including laundry) in only 5 hours? They have! Can you fold a fitted sheet in less than 5 seconds with perfect precision? They can! They are rarely seen, but every guest has experienced the care each crew member puts into preparing the properties for guest arrival. Those towels don’t fold themselves, you know!