Rockies Rentals is a small company that prides itself on personal service. Get to know the staff that make your dream vacation a reality!
Charla: Operations & Owner Relations
An entrepreneur from a young age, it was only a matter of time before Charla would start her own business. Charla moved to the Bow Valley in 1998 after studying Hotel Management in Canada and abroad. The majestic Canadian Rockies were the perfect location to put all that education into practice. What began as “I’m only staying for 6 months” quickly turned into “why would I live anywhere else?”. In 2002, she bought her first vacation rental property. Late 2005 saw the addition of a 2nd investment property. In 2008, Rockies Rentals was officially launched, and was quickly followed by many-many-many more properties.
These days, Charla travels extensively — usually between the Alberta and Ontario Properties, or farther afield when at a speaking event. Charla is the Operations & Numbers Geek, and has mastered the technology that keeps everything running smoothly. Looking to buy Real Estate that pays for itself? Call Charla.
Sean: Technology Whisperer
Sean graduated from Hotel & Restaurant Management in Ontario, Canada in 1998. He moved to the Bow Valley just days after graduating after accepting a position with Canadian Pacific Hotels (now the Fairmont Banff Springs Hotel). After excelling in Food & Beverage Management positions, he followed his true passion to a position in the Information Technology Department. Sean has worked internationally as a computer geek over the years, and has now returned to his home in Canmore.
With this many properties all decked out with computers, internet, stereos, and more — not too mention the website and office gadgets — maintaining the technology at Rockies Rentals is almost a full-time job. Rockies Rentals is grateful to have their very own “Technology Whisperer”. Sean can usually be heard saying “have you tried turning it off, and back on again?”.
Raman: Virtually Amazing Assistant
Raman leads our Virtual Office Team, based in India. Raman is the first point of contact for most Guests who contact us through online travel sites. In addition, Raman takes care of keeping all reservations records in order, assigns Access Codes, and ensures that Guests receive the information they need to enjoy their visit.
Rockies Rentals would be bankrupt if it weren’t for the hard work and dedication of everyone on the Cleaning Crew. Have you ever cleaned a 7500 square foot house from top to bottom (including laundry) in only 5 hours? They have! Can you fold a fitted sheet in less than 5 seconds with perfect precision? They can! They are rarely seen, but every guest has experienced the care each crew member puts into preparing the properties for guest arrival. Those towels don’t fold themselves, you know!
Ashley: Vacation Rental Cleaner Extraordinaire
Kristina : Office Manager & Reservation Specialist
Kristina has spent the last decade adventuring her way across Canada, working in the tourism industry as a white water and zip-line guide. Originally an Ontarian, her introduction to white water canoeing in College brought her out west. After living in British Columbia and making the switch to a desk job – working for a large utility – Kristina decided to make the move to Canmore for family and “the vibe” of an outdoorsy mountain town. Embracing her love of organization and her background in customer service has brought her to Rockies Rentals, where she’s glad that she can have a positive impact on people’s dream trip without spending her day trying to keep them from padding over a waterfall or un-clipping themselves from a restraint 40 ft in the air.
Kristina is the first point of contact for many of our visitors, takes most of the reservations, answers questions, arranges maintenance, and keeps the rest of us operating efficiently. Her desk is located where the Laundry is processed. Did you think you could hear a dryer in the background of your call? Yup … then you’ve definitely reached the right office.
Margaux : Reservation Specialist
Margaux has always been wandering the globe in search of adventure. Growing up in France, she spent her childhood in her family campervan traveling through France and western Europe. A creative person at heart, Margaux studied to become an optician and learned how to create and design her own eyewear, but she was missing something, like traveling. Four years ago, without speaking a lick of English she decided to relocated to Australia on a working holiday visa for one year. One year in Australia transitioned into a year in New Zealand and then a year back in France with stops in Indonesia, Fiji, Hawaii, Oman and Nepal along the way. She feels most at home in the mountains, and after meeting a her boyfriend (from Calgary) they decided to settle down in the Bow Valley.
She is a jack-of-all-trades and can “MacGyver her way through any situation. Her experience in the service industry and abroad provides her with all the tools to help make Rockies Rentals guests have the best dream vacation possible. When you hear the French accent, you can be confident that you will be taken care of.